Factures CH
Help & support
Help & troubleshooting — Factures CH
In the app
In the app: Settings → User guide for step-by-step help.
Common issues
- Can't import my statement You need Pro (or the 14-day trial): Settings → Plan. Use the file from your e-banking.
- Invoice not marked paid The payment must include the invoice reference. Otherwise mark paid manually in two taps.
- Back up my data Settings → Backup: export regularly to your phone or personal cloud.
Contact us
Include: device model, iOS/Android version, Factures CH version, and a screenshot if possible.